Ordering
Information
Hours: Monday to Thursday,
7:30 AM to 5:30 PM
Credit Cards: We accept
Mastercard, Visa, Discover and American Express.
Open Accounts: With approved
credit application.
Customer Numbers: You
will be assigned a customer number with your first order. Please use
this number on all correspondence and phone calls.
Minimum Orders: Orders
under $25.00 are subject to a $5.00 handling charge.
Rush Orders: In order
to be fair to all of our customers, orders are filled in the order that
they are received. If you have an urgent situation you can request our
Rush Order Service. There will be a $5.00 special handling fee for expedited
service.
Back Orders: We will
backorder any item that will be available within 30 days. You will be
mailed a notice of availability on all backorders older that 30 days.
If you do not want backorders, advise us and we will flag your account
accordingly. Customer pays all freight on backorders.
International Order:
For orders leaving the United States we offer UPS, Parcel Post Air Mail
or Parcel Post Surface Mail. UPS offers instant tracking on international
shipments and quick claim service if needed. For larger orders we can
ship by air or ocean carriers.
Communication with our international customers is much easier by email
(info@DallasChina.com)
or fax. Please include your customer number and fax number.
Dallas China Guarantee:
100% Satisfaction guaranteed. We will replace, refund or credit your
account. Please read the return policy as stated on this page.
Returns: Do not return
any merchandise without prior approval. Pack the item to insure safe
shipping. Include a copy of your original invoice, picking ticket or
a detailed note with explanation for return. No returns on special orders,
luster, decals or gold. No credit allowed for merchandise returned which
is not re-saleable due to poor packing or handling. All orders returned,
other than defective merchandise, will be subject to a 15% restocking
free and customer is responsible for all handling and freight charges.
Damage, shortage and loss
claims
Notify us within 10 days! Do not refuse delivery! This only creates
problems.
UPS - We will file the claim. Notify us first, retain the packaging
and contents (if any).
Post Office - You must file the claim. Take the original container
and packing materials, damaged items and your original invoice to the
Post Office.
Freight lines - Follow these steps exactly!
1. Have the driver notate on the waybill any damages or shortages.
2. Contact the nearest office of the carrier and inform them that:
A. You have received the shipment with a shortage or damage.
B. The shortage or damage has been noted on the waybill.
C. The amount of the claim, including the freight cost. You will need
the following to file the claim:
1. Your original invoice.
2. A copy of the original freight bill.
3. A copy of the original bill of lading.
4. The inspection report if the damage was concealed and the carrier
elects to make an inspection.
5. The claim form that the carrier will send you. Be sure to keep the
original packaging carton and all packaging materials until the carrier
pays the claim or informs you that you can discard these items. We will
gladly assist you in anyway we can in collecting your claim.
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