Ordering Information

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Hours: Monday to Thursday, 8:00 AM to 5:00 PM


Credit Cards: We accept MasterCard, Visa, Discover and American Express.


Open Accounts: With approved credit application.


Pricing: Prices are subject to change without notice and will be billed in accordance to current prices.


Customer Numbers: You will be assigned a customer number with your first order. Please use this number on all correspondence and phone calls.


Minimum Orders: Orders under $25.00 are subject to a $5.00 handling charge.


Rush Orders: In order to be fair to all of our customers, orders are filled in the order that they are received. If you have an urgent situation you can request our
Rush Order Service. There will be a $5.00 special handling fee for expedited service.


Back Orders: We will backorder any item that will be available within 30 days. You will be mailed a notice of availability on all backorders older that 30 days. If you do not want backorders, advise us and we will flag your account accordingly. Customer pays all freight on backorders.


International Orders: For orders leaving the United States we offer UPS, Parcel Post Air Mail or Parcel Post Surface Mail. UPS offers instant tracking on international shipments and quick claim service if needed. For larger orders we can ship by air or ocean carriers.

Communication with our international customers is much easier by email Lisa@DallasChina.com or fax 469-930-4010. Please include your customer number and fax number.


Dallas China Guarantee: 100% Satisfaction guaranteed. We will replace, refund or credit your account. Please read the return policy as stated on this page.

Returns: Do not return any merchandise without prior approval. Pack the item to insure safe shipping. Include a copy of your original invoice, picking ticket or a detailed note with explanation for return. No returns on special orders, luster, decals or gold. No credit allowed for merchandise returned which is not re-saleable due to poor packing or handling. All orders returned, other than defective merchandise, will be subject to a 15% restocking free and customer is responsible for all handling and freight charges.

Damage, shortage and loss claims
Notify us within 10 days! Do not refuse delivery! This only creates problems.

UPS - We will file the claim. Notify us first, retain the packaging and contents (if any).

Post Office - You must file the claim. Take the original container and packing materials, damaged items and your original invoice to the Post Office.

Freight lines - Follow these steps exactly!
1. Have the driver notate on the waybill any damages or shortages.
2. Contact the nearest office of the carrier and inform them that:
A. You have received the shipment with a shortage or damage.
B. The shortage or damage has been noted on the waybill.
C. The amount of the claim, including the freight cost. You will need the following to file the claim:
1. Your original invoice.
2. A copy of the original freight bill.
3. A copy of the original bill of lading.
4. The inspection report if the damage was concealed and the carrier elects to make an inspection.
5. The claim form that the carrier will send you. Be sure to keep the original packaging carton and all packaging materials until the carrier pays the claim or informs you that you can discard these items. We will gladly assist you in anyway we can in collecting your claim.

 

Dallas China, INC.

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